Have you ever been stuck on a tricky DevOps problem at work? Maybe a deployment is failing, a new tool seems too complex, or a critical pipeline just broke. You’re not alone. In the fast-moving world of DevOps, DevSecOps, and SRE, keeping up with new tools and fixing unexpected issues is a constant challenge. This is where having a trusted expert on your side can make all the difference.
DevOpsSchool understands this challenge perfectly. They are a leading platform known for top-quality training and, importantly, for providing direct, expert technical support. Their DevOps support service is like having a senior engineer on call, ready to guide you through tough problems, help you learn new technologies, and ensure your projects stay on track. This blog will walk you through their complete support service, showing you how it can be the solution for professionals and teams facing real-world technical hurdles.
Whether you need a quick answer, in-depth guidance on a project, or long-term job support, DevOpsSchool has a structured way to help. Let’s explore how their service works and why it’s become so valuable to many in the industry.
Course Overview: More Than Just Training
While DevOpsSchool is famous for its certification courses in DevOps, Kubernetes, SRE, and DevSecOps, their support service is a critical extension of that learning. Think of it as the practical, hands-on help that turns theoretical knowledge into successful day-to-day work.
Their support is designed for real-time problem-solving. It covers the entire spectrum of modern IT practices:
- DevOps & CI/CD: Issues with Jenkins, GitLab CI, Azure DevOps, building pipelines, and automation.
- DevSecOps: Integrating security tools, managing secrets with HashiCorp Vault, and secure deployment practices.
- Site Reliability Engineering (SRE): Setting up monitoring with Prometheus or Datadog, building alerting systems, and improving system reliability.
- Cloud & Containers: Problems with AWS, Azure, Google Cloud, Docker, and Kubernetes.
- Configuration Management: Working with Ansible, Puppet, Chef, and Terraform.
The goal is not just to give you an answer but to ensure you understand the solution. As their philosophy states, you will be “Learning while get support.” This approach helps you become more independent and skilled over time.
About Rajesh Kumar: The Expert Behind the Support
The quality of any support service depends entirely on the experts providing it. This is where DevOpsSchool has a significant advantage. Their support is built upon the deep expertise of Rajesh Kumar, a globally recognized trainer and principal architect with over 20 years of hands-on experience.
Rajesh isn’t just a teacher; he has been in your shoes. His career includes senior roles at major companies like ServiceNow, Adobe, Intuit, and IBM. He has personally architected solutions, managed large-scale infrastructure, and solved the very kinds of complex problems you might be facing today. You can read more about his impressive journey on his personal website: Rajesh kumar.
This real-world experience is what sets DevOpsSchool’s support apart. When you get help, you’re benefiting from knowledge gained at the forefront of the industry, ensuring the guidance is practical, proven, and relevant.
Why Choose DevOpsSchool for Support?
Choosing the right support partner is important. Here’s why DevOpsSchool stands out as a reliable choice:
- Learn from Practitioners, Not Just Theorists: The support team consists of experts like Rajesh who have implemented these technologies in enterprise environments.
- Multiple Support Channels: They offer flexible ways to get help based on your urgency and preference (see table below).
- Focus on Your Success: Their process ensures an expert is fully confident in your requirement before taking it on, guaranteeing quality assistance.
- Global and Flexible: Support is provided online, making it accessible no matter where you are located.
- Builds Long-Term Capability: The emphasis on learning means you solve the immediate issue and gain knowledge to prevent it in the future.
Understanding the Support Modes
DevOpsSchool offers three clear ways to access help, each designed for different situations. Here’s a simple breakdown:
| Support Mode | Best For | How It Works |
|---|---|---|
| Phone Support | Urgent questions that need a quick, verbal discussion. | You get direct phone access to an expert for immediate problem-solving. |
| Email & Forum Support | Less urgent, detailed questions; learning from community knowledge. | You email your issue or post it in a members-only forum for a detailed written response. |
| Live & Interactive (On-Job Support) | Complex problems, step-by-step project guidance, or screen-sharing demos. | An expert connects with you via Webex/GoToMeeting for a live, interactive session to work through the issue together. |
Branding & Authority
DevOpsSchool has established itself as a leading authority in the DevOps and cloud education space. Their certifications are well-recognized, and their blog is a resource for many professionals. Offering technical support and job support services naturally extends this authority into the realm of practical implementation.
They have successfully provided training and consulting for a long list of major organizations, including Verizon, Nokia, World Bank, Cognizant, and Barclays. This corporate trust translates into their support services, which are governed by the same high standards. When you use their DevOps support service, you are tapping into a network of expertise that some of the world’s leading tech companies rely on.
Questions and Answers (Q&A)
Q: Who is this support service for?
A: It’s perfect for DevOps engineers, SREs, system administrators, or developers who are implementing DevOps practices and need expert guidance to overcome hurdles, learn new tools, or validate their approach.
Q: How do I start getting support?
A: The process is simple. You can call or email them with your query. They will discuss your requirements in detail, and if their expert is confident in solving it, they will agree on the timing and mode of support. You can initiate the process by sending your requirement to contact@DevOpsSchool.com.
Q: What if my problem is very specific or uses a rare tool?
A: The support team has wide-ranging experience across countless tools and scenarios. Their initial step is to fully understand your tech stack and problem to ensure they can help before committing.
Q: Is there a minimum time commitment?
A: For the Live & Interactive On-Job Support, they typically offer a 10-hour package to allow for meaningful, in-depth assistance. For phone and email support, you can engage on an hourly basis.
What People Are Saying (Testimonials)
The value of DevOpsSchool’s support is best shown through the words of those who have used it:
“The training was very useful and interactive. Rajesh helped develop the confidence of all.” – Abhinav Gupta, Pune
“Rajesh is very good trainer. He was able to resolve our queries and question effectively. We really liked the hands-on examples.” – Indrayani, India
“Very well organized training, helped a lot to understand the… detailed related to various tools. Very helpful.” – Sumit Kulkarni, Software Engineer
These reviews highlight the consistent theme of practical, effective, and confidence-building guidance.
Conclusion
In the complex and high-pressure field of DevOps, having access to expert help is not a luxury—it’s a smart strategy for success. DevOpsSchool’s DevOps Support Service provides a direct line to seasoned professionals who can help you untangle complex problems, accelerate your learning, and ensure your projects move forward smoothly. It bridges the gap between knowing the concepts and applying them successfully in your job.
Whether you choose a quick phone call, detailed email support, or live interactive sessions, you gain more than just a solution; you gain knowledge and confidence. If you’re facing a technical challenge or want to ensure you have expert backing for your next big project, reaching out to DevOpsSchool is a proactive step toward resolution and growth.
Ready to get the expert support you need? Contact DevOpsSchool today:
- Email: contact@DevOpsSchool.com
- Phone & WhatsApp (India): +91 7004 215 841 / 1800 889 7977
- Phone & WhatsApp (USA): +1 (469) 756-6329